2jili Privacy Policy – How We Handle Your Personal Data

1. Information You Provide

When you create a 2jili account, we collect your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process deposits and withdrawals in Philippine pesos, and keep your account secure. We may also ask for a government-issued ID when verifying your age or processing larger transactions, in line with Philippine regulations. You can update most of your personal details at any time by logging into your account. Providing accurate information helps us deliver a smooth, uninterrupted gaming experience.

2. Usage and Technical Data

We automatically collect certain technical data when you access 2jili, including your IP address, device type, browser version, operating system, and pages visited. This data helps us optimise the platform for mobile users across the Philippines, diagnose technical issues, and improve overall performance. We also record your betting and gaming activity — such as wagers placed, games played, and session duration — to manage your account, detect unusual behaviour, and personalise your experience. This information is never sold to third parties. It is used solely to operate and improve the 2jili platform.

3. How We Share Your Data

2jili does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers — such as payment processors like GCash and Maya, identity verification partners, and fraud prevention services — strictly to operate your account and process transactions. These partners are contractually required to handle your data securely and only for the purposes we specify. In cases required by Philippine law or a valid legal order, we may disclose information to regulatory authorities or law enforcement. We will notify you of any such disclosure where legally permitted to do so.

4. How We Protect Your Data

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS/TLS) for all data transmitted between your device and our servers. Access to personal data within 2jili is restricted to authorised personnel who need it to perform their job functions. We conduct regular security reviews and keep our systems updated to guard against unauthorised access, data breaches, and other threats. While no online platform can guarantee absolute security, we are committed to doing everything reasonably possible to keep your information safe. If you suspect any unauthorised access to your account, please contact [email protected] immediately.

5. Cookies and Tracking

2jili uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. Essential cookies are required for the site to function correctly and cannot be disabled. Analytics cookies help us measure traffic patterns and improve the mobile experience for players across the Philippines. You can manage non-essential cookies through your browser settings at any time, though disabling certain cookies may affect how some features work. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our cookie practices are reviewed regularly to stay aligned with applicable Philippine data privacy standards.

6. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of the personal data we hold about you. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, send a written request to [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe and in accordance with applicable law. Please note that some data may need to be retained for legal, regulatory, or fraud-prevention purposes even after an account is closed. We are committed to handling all data rights requests with transparency and respect.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine gaming regulations and financial record-keeping obligations. Transaction records and identity verification documents may be kept for up to five years following account closure to comply with anti-money laundering requirements. When data is no longer needed, we securely delete or anonymise it so it can no longer be linked to you. You may request early deletion of certain data by contacting [email protected], subject to our legal retention obligations. We review our data retention schedules regularly to ensure we are not holding information longer than necessary.

8. Changes to This Policy

2jili may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine law. When we make material changes, we will notify registered players by email and post a notice on the platform. The effective date shown at the top of this page will be updated accordingly. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of 2jili after any update takes effect constitutes your acceptance of the revised policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.